Built for Portia. Made for every family.
We're here to help! Check the FAQs below or contact us directly.
Yes, absolutely. Your children's names and ages are private by default and protected at the database level. No other user can ever see this information.
Make sure you've allowed ParkPal to access your location in Settings → ParkPal → Location. If parks still don't show, try searching for your neighborhood or zip code in the search bar.
Tap "Sign In" on the home screen, then tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes.
Email us at privacy@parkpalapp.com with the subject "Delete my account" and we'll remove all your data within 30 days.
ParkPal uses Google Places to find parks. If a park is missing, it may not be listed on Google Maps yet. You can add it to Google Maps and it will appear in ParkPal shortly after.
Any signed-in parent can leave a review for any park. Reviews appear publicly with your display name. Your children's information is never shown in reviews.
Can't find what you're looking for? We'd love to hear from you!
📧 Email SupportWe typically respond within 24-48 hours.